Refund Policy

At Themekarts ("we", "us", or "our") operates the website [themekarts.com] and ecommere marketplace for selling digital products ("Products"). This refund policy applies to all purchases made for Themekarts  products.

 

1. Eligibility for Refund: Refunds may be requested under the following conditions:

 

1. 1. The product or service is defective, not functioning as described, or materially different from what was advertised.

 

1. 1. The customer encounters technical issues preventing them from using the product or service, and these issues cannot be resolved within a reasonable timeframe.

 

1. 1. The customer accidentally makes a duplicate purchase.

 

1. 1. The customer cancels a subscription within the specified refund period and meets any additional eligibility criteria outlined in the subscription terms.

 

1. Refund Request Process

 

2.1 Customers must submit a refund request through the designated channels provided by Themekarts, such as a customer support portal or contact email.

 

2.2 Refund requests must include relevant details, such as the order number, product or service name, reason for the refund, and any supporting documentation if applicable.

 

2.3 Refund requests will be reviewed by Themekarts' support team, and decisions will be made based on the eligibility criteria outlined in this policy.

 

1. Refund Approval

 

3.1 If a refund request meets the eligibility criteria, Themekarts will approve the refund and process it within a reasonable timeframe.

 

3.2 Refunds will be issued using the original payment method whenever possible. In cases where this is not feasible, alternative refund methods may be used at Themekarts' discretion.

 

1. Cancellation of Subscriptions

 

Customers may cancel subscription services with proper reason within 7 days from purchase date, but refunds for subscription fees will only be provided if the cancellation occurs within the specified refund period and meets any additional eligibility criteria outlined in the subscription terms.

 

1. Refund Period

 

If you wish to claim a refund, you have an option to raise the request within 7 days from your purchase date.

 

1. Changes to Refund Policy

 

Themekarts reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the Themekarts website or other relevant platforms.

By making a purchase from Themekarts, customers agree to abide by the terms of this refund policy. If there are any questions or concerns regarding refunds, customers are encouraged to contact Themekarts' customer support for assistance.

 

Contact Us: If you have any questions or concerns about these Terms or the Services, please contact us.

 

Email: info@themekarts.com

Add: Kaurihar chowck college road, shivpuri raxaul, bihar 845305, INDIA

 

Updated on: 22  March 2024